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Welcome to the You Tiao Man FAQ page.
Here you’ll find clear answers on how to cook, store, and enjoyour frozen you tiao in Singapore.
Have a question ? Talk to us or send us an email at hello@youtiaoman.com
We’re available from 9am – 6pm, Monday – Friday (excluding Public Holidays).
You can place order directly through our website via 'Shop Online'
To place an order, follow the following steps:
1. Login to your You Tiao Man account or create a new one if it’s your first order with us
2. Click HEREto browse our product catalogue
3. Select your products
4. Fill in any additional requests you may have, and delivery details before making payment
We will try out best! For more Delivery information, scroll for the Delivery FAQ.
We offer Next-Day Delivery for most locations. Please place your orders before 12 noon to enjoy next-day service.
West-bound locations (e.g. Bukit Batok, Jurong, Choa Chu Kang) are delivered on Monday, Wednesday, and Friday only.
Important Note: Orders placed after 4pm on Fridays through Sunday will be delivered on Monday / Tuesday.
If you have any special delivery requirements, feel free to contact us:
📧 Email: hello@youtiaoman.com
📞 Phone: +65 6256-7288
📅 Office Hours: Monday to Friday, 9am – 6pm
Yes, we absolutely do!
We are open Monday - Friday from 9am-6pm.
Please give us a call at +65 6256 7288 before you come and we will advice accordingly.
Yes, definitely!
Send us an email at hello@youtiaoman.com with information regarding your order (quantity, budget, delivery date and timing, delivery location, about the occasion).
We will get back to you as soon as possible with our suggestions & quote!
Yes, of course! We will be glad to assist with any changes or requests!
Just drop us an email at hello@youtiaoman.com or you can reach out to us at +65 6256 7288.
Of course! We’ve done it before and we’d love to do it again!
Reach out to us directly via hello@youtiaoman.com or you can reach out to us at +65 6256 7288. We will assist you accordingly.
You Tiao Man sells a variety of You Tiao, with innovative reinventions like Otah Charcoal You Tiao.
We also sell various dim sum products. Click HEREto browse our product catalogue.
Yes we are!
We are proud to be one of the few halal-certified You Tiao manufacturers in Singapore.
Yes, some of our products are vegetarian!
You can find our vegetarian products by filtering it by categories on our website or clicking HERE.
All the ingredients used are listed in each product page, together with their nutrition label and allergen advice.
All our products are made fresh with every order and they typically have a shelf life of 1 year in the freezer.
We always recommend for the product to be defrosted slightly before cooking it. The ideal defrost time is about 10-20 mins in ambient temperature until the product is soft to the touch.
QUICK TIP - To speed things up a little, you can also pop them into a microwave and turn it to medium heat for 1 minute.
Don't worry, it's very simple! Just think of it as frozen nuggets or spring roll.
Simply defrost and place it in an air fryer/ oven or pan fry with some shallow oil!
Remember to coat the product with oil, so that it will be CRISPY and not hard!
Now you can have these hawker favourites available 24/7 in the convenience of your home.
Cooking Instructions:
Air Fryer / Convection Oven / Toaster
Defrost the product to room temperature
Preheat the Air Fryer / Convection Oven to 180°C
Spray or brush some cooking oil on the product and allow to roast for 3 - 5 minutes until golden brown
Pan Fry / Deep Fry
Defrost the product to room temperature
Heat some cooking oil to about 200°C
Fry the the product lightly at 200°C for about 2-4 minutes until it turns golden brown
Yes! We offer island-wide delivery from Monday to Saturdays (except public holidays).
We’re closed on Sundays & public holidays so our team can rest and recharge 😊
Yes! We offer Next-Day Delivery for mostlocations!
Please place your orders before 12 noon to enjoy next-day service.
West-bound locations (e.g. Bukit Batok, Jurong, Choa Chu Kang) are delivered on Monday, Wednesday, and Friday only.
Do note that orders placed after 4pm on Fridays through Sunday will be delivered on Monday / Tuesday.
Our delivery partners have flexibility to follow their preferred route so they can optimise their delivery schedule for each day. This model allows us to keep our service affordable.
Kindly note that we are unable to cater to specific delivery timing requests via our own delivery service.
We offer free delivery for all orders above $50.
For orders below $50, an $8 delivery fee will apply.
If nobody is around to receive the order, we will be unable to deliver as our items are delivered in a frozen state via a dedicated freezer truck.
One day before delivery, we will Whatsappyou to inform that the item will be shipped the next day.
If you are not around to receive it and would like to change the date, please reply and let us know.
Alternatively, if you have a specific delivery date and request that you'd like for us to delivery, please leave your comments in the section on "Additional Comments".
We accept debitor creditcard, PayPalat checkout.
To pay by GIROor PayNow, do select ,manual payment.
Yes! Our online payment channels are fully secured and safe.
We use Stripeand Paypal, which are leading international payment gateways, to process online payment for our products & services.
We do not store any payment credentials on our platform.
Don't worry, we’re here to help.
Do reach out to our team at +65 6256 7288 or hello@youtiaoman.com
Feel free to click HEREto check out our refund policy.
There are three recommended methods to cook frozen you tiao.
For best results in Singapore homes:
Air frying is the most popularmethod because it gives a crispy texture with less oil.
The most popular method in Singapore is air frying.
It is preferred because:
This makes it ideal for modern households.
Yes! Air frying is one of the best ways to cook frozen you tiao.
Air fry at 180°C for 5–10 minutes until golden and crispy. Do not overcrowd the basket so hot air can circulate evenly. This helps achieve a crispy outside and fluffy inside.
You can microwave it, but it is not recommended.
Microwaving will make the texture soft, chewy, and less crispy. It removes the signature crunch that you tiao is known for.
For best taste, use an air fryer or oven instead.
If your you tiao becomes soft after cooling, you can reheat it.
Best methods:
Avoid microwaving as it will make it softer instead of crispy.
Store frozen you tiao in the freezer at -18°C or below at all times.
Keep packaging sealed tightly to avoid freezer burn and moisture exposure.
Proper storage maintains quality and texture.
